FREQUENTLY ASKED QUESTIONS

ANSWER: It takes us an average of 20 minutes to repair a phone screen. Depending on the type of repair and device, mobile device repairs can take up to two hours.
ANSWER: I.T Media Solutions offers a free call out service for the most service. However, mobile device repairs will incur a $19.99 call out free around Brisbane. Click here to find out more about our call out service.
ANSWER: Depending on the size and complexity of the website, it can take anywhere between 1 - 4 weeks to complete a website.
ANSWER: All products and services include a minimum warranty period of 12 months (from collection). To check if you are covered by warranty give us a call - 1300 892 594.
ANSWER: SEO (Search Engine Optimisation) is a long term strategy that requires months of strategic optimisation. Engine optimisation generally takes between 3-8 months depending on your industry prior to seeing results.
ANSWER: Our desktop computers are built locally by us! Previous workstation builds have taken between 24 - 48 hours to complete assembly and software installation. All workstations undergo testing and quality control prior to customer handover.
ANSWER: No. 😡😂
Our warranty policy does not cover accidental damage.

ASK US ANYTHING.

We’re a friendly bunch.

Don’t worry, we don’t bite. If you have any queries please don’t hesitate to send us a message or give us a call on 1300 892 594.